Refund Policy

RETURN & REFUND POLICY

If you are not completely satisfied with your purchase, please know that we are available to assist you.

If you have received an order that does not meet your expectations, Kindly reach out to us and we will definitely resolve any issues for you.

Please note that due to the COVID-19 outbreak, we are currently unable to accept returns or exchanges.

Instead of returning the item, kindly let us know what concerns you have and our team will thoroughly investigate the matter and offer a suitable solution for you.

Reasons for Order Reshipment or Refund:

• Delivery terms and deadlines violated significantly (does not include local customs retentions or local post mistakes)
• Product does not meet the declared characteristics
• Some items arrived damaged/are missing

With that being said, when addressing the issue to our customer support by email: support@artofdiamondpainting.com

Please provide images of the product that led you to inquire about our “Refund & Return” policy.

Rest assured, we are committed to ensuring your satisfaction in any case.